Frequently Asked Questions

InView™ screens¹ come standard if your customer chooses window or patio door screens. They are clearer, improve the view and let in 14% more light and 8% more airflow².

Vivid View® screens¹ – Pella's superior screens – are practically invisible. They allow in 29% more light and 21% more airflow² than conventional fiberglass screens to truly bring the outdoors in. (Available as an upgrade on windows only.)

¹Use caution when children or pets are around open windows and doors.  Screens are not designed to retain children or pets.

²Screen cloth airflow is based on calculated screen cloth openness.  Screen cloth transmittance was measured using an integrated sphere spectrophotometer.

Architect Series® – Traditional: Traditional, 9-Lite Prairie, 12-Lite Prairie, 14-Lite Prairie, Top Row, Cross, New England, Victorian and Custom (equally divided) – with additional patterns available.

Architect Series® – Contemporary: Traditional, 9-Lite Prairie, 12-Lite Prairie, 14-Lite Prairie, Top Row, Cross and Custom (equally divided).

The Architect Series line offers multiple energy-efficient options.  Price out different glass options in PQM to find out which glass will fit your customer's energy savings and budget needs.  

• Advanced Low-E insulating double- or triple-pane glass with argon (triple-pane only available on Architect Series – Traditional products and contemporary patio doors.).
• AdvancedComfort Low-E insulating double- or triple-pane glass with argon.
• SunDefense™ Low-E insulating double- or triple-pane glass with argon.
• NaturalSun Low-E insulating double- or triple-pane glass with argon.
• Obscure insulating glass.
• Gray-, Bronze- or Green-tinted Advanced Low-E insulating glass with argon.
• HurricaneShield® impact-resistant glass (only available on Architect Series – Traditional products).

You can go to the Size Charts and Design Performance Page of the website and click on Product Performance Ratings or Glazing and Thermal Performance for glass ratings.

The wood sash has a wide bottom rail and a narrow check rail – so your customers can stay true to their home's architectural integrity. Authentic spoon-style hardware and a more historical sash lift are also available.

Sleek sightlines, expansive glass and clean profiles offer true contemporary style.  Minimalist hardware in contemporary finishes completes the modern look.

Renovation products have a 3 1/4" pocket frame.  Double-hung, casement and awning windows are made to order in 1/4" increments.

Standard sizes also available.

Review all Architect Size charts here.

There are two benefits.  The Low-E coating blocks 86% of the sun's heating and fading rays, helping to protect your customer's window treatments, furniture and flooring from fade damage.  And the argon between the panes provides an extra layer of insulation from heat and cold.

Permanently bonded Integral Light Technology® grilles create the most realistic look of individual windowpanes.  On Architect Series – Traditional products, they come in 7/8", 1 1/4" and 2" grille widths with an Ogee profile.  On Architect Series – Contemporary products, they come in a 7/8" width with a Square profile.

Removable roomside wood grilles create the traditional look of true divided light in wood, but make glass cleaning easier.  Available in 3/4", 1 1/4" and 2" widths and only in Pine (Only available on Architect Series – Traditional products).

Permanent 3/4" grilles-between-the-glass create a smooth glass surface that's easy to clean.

Selling tip: Pine is the most versatile wood choice.  It is the perfect blank canvas.  It can be finished in a light color for a fresh, modern look.  When stained in a rich color, it resembles darker woods.

Selling tip: Douglas Fir is renowned for its extra strength and striking beauty.  It has a distinctive grain pattern and gives your customer's home a sleek, contemporary look.

Selling tip: Mahogany is one of the world's most desirable woods.  For centuries, Mahogany has been sought after for its warm, rich color and fine-furniture elegance.  Your customer's windows and patio doors can blend tastefully with other Mahogany woods in their homes – including cabinets, furniture, floors and trim.

The maximum and minimum sizes will vary by product style.  Review the size charts for Architect Series here.

Obscure insulating glass is ideal for intimate spaces because its textured surface obscures the view while allowing light in.

Yes, this is a field-applied part for double-hung, casement and awning windows.  It will be shipped out of unit.

Only Pine Architect Series windows and patio doors are available prefinished in your customer's choice of nine stain colors, three paint colors or primed.

Pella uses a nonglare, insulating foam spacer in between the panes of glass.  This gives the illusion of individual panes of glass better than other manufacturers' metal spacer.  Plus, this design is much more energy-efficient than true-divided-light grilles that divide the pane into smaller, individual pieces of glass.

The frame expander can be used with all product types.  It is available to order as follows:

• Frame Expander/Receptor Kit
• Frame Expander (Qty 1)
• Frame Expander Receptor (Qty 1)
• Frame expanders are available in 1", 1 3/4", 2 1/2", 4" and 6".  Receptor lengths are available in 144" or 96".

The roto cover and crank handle are in the hardware bag packaged with the unit.

No, Pella does not offer these types of handles at this time.

Yes, they are standard on double-hung units.

Approvals can be found on the Florida Department of Business and Regulation approval site where all Pella approvals are listed.  Please search by "Pella" under the manufacturer name category and you will see all of Pella's approvals: Florida Building Code.